Important - for information! Out of hours access
As of 1st August, if you require urgent care or advice when the surgery is closed, please contact NHS 111.
For information! Protecting your Confidentiality
For information on how Well Street Surgery protects your data, please see the following notice:
Privacy Notice for General Practice
For information! Update on telephone access issues
Following-on from our recent announcement regarding our telephone issues, we are pleased to announce that our auto-attendant is now back online. This means that any patient calling in will now hear our automated greeting message and be able to select from a range of options as usual. We thank you bearing with us during the disruption.
We are trialling a new GP access system
As part of our efforts to improve our appointment system, we are trialling a new GP access system. This means that we will no longer have ‘urgent on the day’ appointments, rather, urgent medical queries will be addressed by our duty team on the day by telephone triage. This means that you no longer need to call promptly at 8.30am and 2pm to access our on the day service (which is when our lines are typically busiest!).
All patients will be triaged by reception, who will ask you for information regarding the nature of your call. Non-disclosure of the reason for your request may result in your call not being responded to in a timely manner, as calls are responded to in order of clinical urgency. Please note that our phone lines may be busier than usual as triaging calls may take a little longer.
Please remember reception may also be able to book you in for an appointment at our extended access hubs around Hackney (evenings & weekends).
Extended Access Appointments
A new scheme has recently launched in City & Hackney allowing us to book GP, Nurse and Healthcare Assistant appointments at surgeries around the borough, when you are unable to find a suitable appointment at this surgery. See our appointments page for more information.
Need a blood test but unable to find an appointment with us to suit your needs? You can now go to other surgeries in Hackney to have your blood test done, as long as you take your test request form with you. See our appointments page for more information.
City & Hackney CCG Patient Newsletter
Well street Surgery falls within the remit of City & Hackney Clinical Commissioning Group. They publish an online patient newsletter which you can read by clicking on the link below.
CCG summer 2016 newsletter
CQC Inspection - January 2016
Well Street Surgery were visited by the CQC Team in January 2016 and achieved an overall rating of good with outstanding features; there were no recommendations for improvement.
Click here to read the report
Healthy Cooking! Please follow the link below to a website which teaches you how to cook and eat healthy foods.