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Coronavirus (2019-nCoV)

Coronavirus (2019-nCoV) is a new respiratory illness that has not previously been seen in humans.

The risk of getting the illness in the UK is low.

Advice to travellers returning from China and specified areas

Travellers returning from Wuhan and Hubei Province, China

If you have returned from Wuhan or Hubei Province in the last 14 days:

  • stay indoors and avoid contact with other people
  • call NHS 111 to tell them of your recent travel to the city

If you're in Northern Ireland, call 0300 200 7885.

Please follow this advice even if you do not have symptoms of the virus.

If you get a cough, a high temperature, or you feel short of breath, continue to follow this advice. Do not leave your house.

Travellers returning from other parts of China and specified areas

If you get a cough, high temperature or feel short of breath within 14 days of returning from:

  • other parts of China, including Macao and Hong Kong
  • Thailand
  • Japan
  • Republic of Korea
  • Taiwan
  • Singapore
  • Malaysia

You should:

  • stay indoors and avoid contact with other people
  • call NHS 111 to tell them of your recent travel

If you're in Northern Ireland, call 0300 200 7885.

Please follow this advice even if your symptoms are mild.

What this means in practice

This means staying at home for 14 days after arriving from Wuhan or Hubei Province (or other parts of China or specified areas if you have symptoms) and not going to work, school or public areas.

Try to avoid having visitors to your home, but it's OK for friends, family or delivery drivers to drop off food.

While the risk to the UK population remains low, these steps are recommended to limit the potential spread of infection.


Do not use public transport or taxis until 14 days after your return from Wuhan or Hubei Province (or other parts of China or specified areas if you have symptoms).

Getting food and medicine

Stay at home for 14 days after arriving from Wuhan or Hubei Province (or other parts of China or specified areas if you have symptoms), and avoid public places. Ask a friend, family member or delivery services to carry out errands on your behalf.

For more information visit,

Click link below to let us know about your health query online. 

This has replaced e-Consult.

Online Triage

New! Fees List

Fees List

Fees List - Appendix 2

 Fees List - Appendix 3

For out of hours advice please contact NHS 111 by telephoning 111


We are trialling a new GP access system

We will no longer have ‘urgent on the day’ appointments. Urgent medical queries will be addressed by our duty team on the day by telephone triage

Phone lines may be busier than usual as triaging calls take a little longer

All patients will be triaged by reception, who will ask you for information regarding the nature of your call

Non-disclosure of the reason you request a triage consultation may result in your call not being responded to in a timely manner, as calls are made in order of clinical urgency

Please remember reception may also be able to book you in for an appointment at our extended hour’s hubs around Hackney (evenings & weekends)

The Well Street Surgery is a group practice of 12 doctors. We have 6 partners and 6 associate doctors. We are a training practice and have GP Registrars and other training doctors, these are fully qualified doctors with hospital experience. They spend between 4 months and a year with the practice and their work is supervised by a senior partner. We also have 4 Practice Nurses plus a sexual health nurse, a Pharmacist and 3 Health Care Assistants.

Our premises are the site of an old garment factory, and the building which features the original iron girders and bright open reception area has been acclaimed in a number of architectural journals. We have 19 consulting rooms, 9 on the ground floor and 10 on the first floor, we also have a Minor Surgery Suite. All floors are accessible by lift. We are particularly pleased to have a Community Room on the ground floor where the weekly baby clinic takes place as well as a range of community activities.

We were inspected by the Care Quality Commission (CQC) on 21st January 2016. The practice was awarded a 'good' rating with outstanding features. There were no recommendations for improvements to our services. To read the inspection report please click here.


The number of appointments that were not attended for November 2019 is 495 missed appointments. Please remember to call and cancel if you cannot make it so it can be given to someone else. Also please update us with the most up to date mobile number as we have a text message service which will send you a free text to remind you. You can also cancel via this service by replying ‘CANCEL’ to the text for free. Many patients are not aware of the online appointment service that we provide. With this service you can book/cancel appointments. You can also view your medical records, consultations and even request repeat medication. If you have a smart phone you can download the free app and use directly from your phone. The app is called Patient Access. Please ask at the reception for your online registration details and they can print this off for you.    

Keeping well over winter, how GP online services can help

It's important to look after yourself, especially over the winter months. The cold weather can be bad for your health, particularly in children, the elderly and for people with long-term health conditions such as diabetes or heart diseases. There are lots of things you can do to keep you and your family well this winter. GP online services are available at Well Street Surgery to help people better manage their health this winter. These services enable patients to book GP appointments, request repeat prescriptions and check test results via their computer, smartphone or tablet at a time that suits them, anywhere, anytime – 24 hours a day, seven days a week. Patients who require repeat prescriptions can request these from the comfort of their own home, rather than venturing out in the cold or wet weather to drop their request off at the practice. You will also be able to review which medication you should be taking, the dosage and when it should be taken – helping to improve your understanding of your medication. If you want to register for GP online services you will need to fill out a form at the practice and show two forms of ID one of which should have a photo (such as a UK passport or driving licence) and the other should have your address (such as a council tax bill). If you don’t have photo ID or anything with your address on it, it doesn’t mean you will not be able to use online services, our practice staff may be able to help. To register for GP online services, drop in and ask us, or to find out more visit the NHS Choices website at

Friends and Family Test Results for November 2019

The Friends and Family test is a short questionnaire to ask whether you would recommend our services to a member of your family or a friend.

320 Friends and family test surveys completed for November 2019

Extremely likely to recommend our service - 234

Likely to recommend our service - 46

Neither likely or unlikely to recommend our service - 13

Unlikely to recommend our service – 2

Extremely unlikely to recommend our service - 21

Don’t know – 4

(Site updated 25/02/2020)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
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