Missed appointments cost the NHS and prevent other patients from accessing the surgery. 

There are many ways to inform the surgery if you are unable to attend an appointment. 

1) The easiest and most convenient method to cancel a booked appointment is to send us a text message with the word CANCEL, when you receive your appointment reminder text message. 

2) If you have access to online services, you are able to cancel your appointment via this service. 

3) You can telephone the surgery on 0208 985 2050 to inform us that you are unable to attend your appointment. 

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