Missed appointments cost the NHS and prevent other patients from accessing the surgery.
There are many ways to inform the surgery if you are unable to attend an appointment.
1) The easiest and most convenient method to cancel a booked appointment is to send us a text message with the word CANCEL, when you receive your appointment reminder text message.
2) If you have access to online services, you are able to cancel your appointment via this service.
3) You can telephone the surgery on 0208 985 2050 to inform us that you are unable to attend your appointment.
Did not attend
The number of appointments that were not attended for January 2020 is 465
Please remember to call and cancel if you cannot make it so it can be given to someone else.
Also please update us with the most up to date mobile number as we have a text message service which will send you a free text to remind you.
You can also cancel via this service by replying ‘CANCEL’ to the text for free.