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Missed appointments cost the NHS and prevent other patients from accessing the surgery. 

There are many ways to inform the surgery if you are unable to attend an appointment. 

1) The easiest and most convenient method to cancel a booked appointment is to send us a text messaged with the word CANCEL, when you receive your appointment reminder text message. 

2) If you have access to online services, you are able to cancel your appointment via this service. 

3) You can telephone the surgery on 0208 985 2050 to inform us that you are unable to attend your appointment, however lines can be extremely busy and would encourage you to telephone us after 10am in the morning and after 3pm in the afternoon. 

4) You can walk-in to the surgery and notify our receptionists, who will cancel or rearrange the appointment for you. Queues at the reception can be busy and we would encourage you visit the surgery after 10am in the morning and after 3pm in the afternoon. 

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website